How do I submit a refund request?

If you have purchased a document and you are unhappy with it, select the 'Report' button on the bottom right hand corner of the document from My Library. A screenshot is provided below.


Note: The option to 'Report' a document and submit a refund request expires after the document has been downloaded (you are still able to view it without downloading). Additionally, the refund request must be made within 24 hours from time of purchase.



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